For example, Allstate is an insurance company that has an insurance photo option. They have an app for claims called QuickFoto Claim . For certain minor collisions, the app allows consumers to install the app on their smartphone, take pictures of the damage and upload them to the app. The photos are then reviewed by someone in the claims department. The benefit, according to Allstate is that it “helps you get paid quicker so you can get back to normal faster.” This is great in theory for minor collision repairs, but even minor fender-benders can affect the vehicles overall performance and safety.
At this point, it’s still up to the consumer to have their collision damage appraised by a person the traditional way and as a body shop, we encourage you to do this. This way you can get all damage assessed as well as make sure the appraised costs include the correct parts—translated original manufactured equipment (OEM)— are put on for the assessed damage.