Insurance Photo Option for Car Collision Claims—Good or Bad?
However, body shops are not too keen on the idea as a photos can only convey the “surface” damage and not other underlying problems that may cause safety issues. There have been reports of damages being appraised in the high hundreds of dollars when the actual repairs for all damage to the vehicle totals thousands. This is difficult for body shops in performing complete repairs to their pre-accident condition as well as safety. It’s also unfair for consumers.
In addition to this surface damage, there may be peripheral damage such as tires being cut and weakened and the suspension of the vehicle being impacted which is not noticeable in a photograph but makes the car unsafe to drive.
As with most other industries, insurance companies are trying to streamline and automate their processes with an insurance photo option in an effort to cut costs and be more efficient in serving their customers. Ultimately, it’s up to the individual consumer to decide whether or not they want to use this option. Some people will still use this option despite the fact that all damage to their vehicle may not be assessed correctly. As a body shop that strives to repair our customers vehicle to it’s pre-accident condition, we feel this may not be a good thing for consumers. The above stated reasons make a case for human appraisers. Technology isn’t always in the consumers best interest.
For thorough pre-accident estimates through the repairs and post-repair inspection, Orlando Auto Body always strives to use only OEM parts that were made for your vehicle. We want to repair it to it’s pre-accident condition. Call us today at (480) 418-4737.