The catch is to look for commonalities in these online reviews. What things are repeated over and over again? Do most of the reviews have a similar tone?
If there are twenty reviews saying the collision repair service is adequate but slow and you know you need your car back by the weekend, you might need to look elsewhere. If lots of reviewers have mentioned how speedy the tow service was, then that’s probably a strong point. Don’t take one review, good or bad, at face value. Instead, look for overall themes.
You might also consider the service’s overall score. Most review sites have a “star review system” that can help you get a good idea of the quality of service a shop provides. The “two star” shop might have a cheaper price on fender replacement, but will they use quality parts? Is it worth it to pay a little more at a five-star provider and know that you will walk away satisfied? These are all things reviews can help you consider.
At Orlando Auto Body, we strive to provide high quality service to every single customer that walks through our door. You can rest assured that we will treat your car as our own, using only factory OEM parts wherever possible, and giving you only the best customer care. Call us if you’re in a collision at (480) 844-4858.