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“You’re in a Collision—Now What?”

“You’re in a Collision—Now What?”

Most people don’t think about collision and auto body repair until they need it.  This makes sense since this is a service that most people don’t shop for until they need it, aside from people who have a hobby in restoring cars or want to make some body changes to their own vehicle.  The collision itself, whether a minor fender-bender or a more serious collision, can be traumatic enough, let alone now having to worry about getting your vehicle repaired.

We’ve written this blog to show you the process for getting your vehicle repaired to help take the “sting” out of the whole situation. Below are the steps that are usually taken after a collision…

1. Call your insurance company.  You’ll want to let them know right away so that they can start your claim, set up an adjuster to assess the damage to your car and assess liability for the accident.  It’s important to know that they will try to steer you to their preferred body shops.  They have relationships with these shops who will attempt to cut corners on your repairs by using after-market or generic parts for your vehicle, instead of original manufacturer equipment (OEM) parts.  Remember that you have the legal right to choose the body shop where you want your repairs done.

 2.  Go to your preferred body shop for a damage assessment.  This should be done before you take it to your insurance adjuster.  Your body shop will give you an estimate of the damage to your vehicle, what’s involved to fix it and information on rental cars.  There can be varying factors, depending on your insurance company policy on what they will cover, rental car reimbursement, etc.

3.  Get approval from your insurance company for the repairs.  Your adjuster will assess the damage to your vehicle and many times give you a check right after this to cover the cost or repairs. This amount isn’t always accurate however and your body shop will need to work with the insurance company to make sure your vehicle is repaired to pre-accident condition. For example, your insurance company may initially try to pay for an after-market part that doesn’t fit correctly for your car. Your body shop will then call your insurer to let them know they need an OEM part in order for the part to fit correctly as well as for safety purposes.

4. Repairs are done.  Repairs can take just a few days or up to several weeks depending on the damage done to your vehicle.  A good body shop will make every attempt to restore your car to its pre-accident condition. 

Although a collision can be traumatic, getting your vehicle repaired shouldn’t. At Orlando Auto Body we use OEM parts whenever possible to restore your vehicle to its pre-accident condition and treat EVERY vehicle like it’s our own!

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